BOILER FAULTS

BOILER FAULTS

Frozen condensate pipe:
how to thaw it.

Frozen condensate pipe:
how to thaw it.

Frozen condensate pipe:
how to thaw it.

The single most common reason a boiler dies in a cold snap, and one of the few faults you can genuinely fix yourself in twenty minutes.

The single most common reason a boiler dies in a cold snap, and one of the few faults you can genuinely fix yourself in twenty minutes.

The single most common reason a boiler dies in a cold snap, and one of the few faults you can genuinely fix yourself in twenty minutes.

5.0from 213 Google reviews
Gas Safe RegisterGas Safe registeredEvery engineer on the job
Approved InstallerExtended manufacturer warranties

THE SHORT ANSWER

Pour warm, not boiling, water over the outside pipe until it clears, then reset the boiler.

Pour warm, not boiling, water over the outside pipe until it clears, then reset the boiler.

Pour warm, not boiling, water over the outside pipe until it clears, then reset the boiler.

If your boiler has stopped during a freeze, is showing a fault code and you can hear a gurgling or bubbling from it, the condensate pipe has almost certainly frozen. It is the plastic pipe, usually white or grey and about 22mm, running from the boiler out through the wall. Pour hand-warm water along it, concentrating on any bend or the open end, then reset the boiler. Use warm water, never boiling: boiling water can split the pipe and turn a twenty minute fix into a repair.

If your boiler has stopped during a freeze, is showing a fault code and you can hear a gurgling or bubbling from it, the condensate pipe has almost certainly frozen. It is the plastic pipe, usually white or grey and about 22mm, running from the boiler out through the wall. Pour hand-warm water along it, concentrating on any bend or the open end, then reset the boiler. Use warm water, never boiling: boiling water can split the pipe and turn a twenty minute fix into a repair.

DOING IT PROPERLY

How to thaw it, and how to stop it repeating.

How to thaw it, and how to stop it repeating.

How to thaw it, and how to stop it repeating.

Twenty minutes and a jug of warm water fixes today. The second column is what stops you doing this every January.

Thawing it today

Thawing it today

Warm water, from the ground

Water temperature

Hand warm. Never boiling, it splits the pipe

Where to pour

Along the pipe, concentrating on bends and the end

Work backwards

Start at the open end, move towards the wall

Awkward bends

A cloth soaked in warm water wrapped round

Then reset

One reset once the pipe is clear

Do not climb

If you cannot reach it from the ground, call

Stopping it repeating

Stopping it repeating

One of these, once

Lag the outside run

Proper weatherproof insulation, not pipe foam

Increase the diameter

A wider external pipe is far less likely to block

Reduce horizontal runs

Long flat sections are where it collects

Improve the fall

So it drains rather than sits

Reroute internally

To an internal waste. The permanent fix

Trace heating

Where rerouting genuinely is not possible

DOING IT SAFELY

Three things to get right.

Three things to get right.

Three things to get right.

1

Warm water, never boiling, and mind your footing

Warm water, never boiling, and mind your footing

Hand-warm from the kettle mixed with cold is right. Boiling water can crack the plastic. Whatever you pour will freeze on the ground, so be careful where you stand, and do not go up a ladder in icy conditions to reach a pipe. If you cannot reach it safely from the ground, call somebody.

2

Work along the pipe, not just at the end

Work along the pipe, not just at the end

The blockage is usually at the most exposed point: an elbow, an outside bend, or the open end. Start at the end and work back towards the wall. A cloth soaked in warm water wrapped round a bend works well where you cannot pour.

3

Then stop it happening again

Then stop it happening again

A pipe that froze once will freeze again. The fixes are lagging the external run with proper weatherproof insulation, increasing the pipe diameter outside, or rerouting it internally to a waste. Rerouting is the permanent answer and it is not a big job.

YOUR SITUATION

Which of these is you?

Which of these is you?

Which of these is you?

First time it has happened

Thaw it, then lag it.

Thaw it, then lag it.

Thaw it, then lag it.

Pour warm water along the pipe and reset. Once you are warm again, get the external run properly lagged before the next cold snap, because a pipe that froze once will freeze again.

Pour warm water along the pipe and reset. Once you are warm again, get the external run properly lagged before the next cold snap, because a pipe that froze once will freeze again.

It happens every winter

Stop lagging it and reroute it.

Stop lagging it and reroute it.

Stop lagging it and reroute it.

If it has frozen more than a couple of times, insulation is not solving it. Rerouting the condensate to an internal waste removes the problem permanently and is not a big job.

If it has frozen more than a couple of times, insulation is not solving it. Rerouting the condensate to an internal waste removes the problem permanently and is not a big job.

You cannot reach the pipe

Do not get a ladder out.

Do not get a ladder out.

Do not get a ladder out.

Ice, a ladder and a jug of water is how people get hurt. If the pipe is high, on a flat roof, or over a drop, call us. It is a short visit and nobody ends up in A and E.

Ice, a ladder and a jug of water is how people get hurt. If the pipe is high, on a flat roof, or over a drop, call us. It is a short visit and nobody ends up in A and E.

It thawed but will not restart

Something else is going on.

Something else is going on.

Something else is going on.

If the pipe is definitely clear and it still will not fire, check the pressure gauge and note the fault code. At that point it is a different fault that happened to show up in cold weather.

If the pipe is definitely clear and it still will not fire, check the pressure gauge and note the fault code. At that point it is a different fault that happened to show up in cold weather.

COMMON QUESTIONS

Questions we get asked.

Questions we get asked.

Questions we get asked.

How do I know if my condensate pipe is frozen?

How do I thaw a frozen condensate pipe?

Can I use boiling water?

Why does the condensate pipe freeze?

How do I stop it freezing again?

It will not thaw. What now?

Cannot reach it, or it will not clear?

Send us the make and the fault code and we will sort it. If the pipe needs rerouting so it stops happening every winter, we will quote that at the same time.

BOILER SERVICING

BOILER SERVICING

GAS SAFETY (CP12)

GAS SAFETY (CP12)

HEATING & PLUMBING

HEATING & PLUMBING

LANDLORD PACKAGES

LANDLORD PACKAGES

GOT A PLUMBING OR HEATING JOB IN BRIDGEND?

testimonials

Real customers. Real results.

213 five star reviews from homeowners across South Wales. Every one of them left on Google, not written by us.

D
David Rees
August 2026
★★★★★
An outstanding Gas Engineer and a fine individual. I cannot recommend LMB Plumbing & Heating highly enough. He installed a new Gas Boiler and overhauled our 25 year old Central Heating system for a good price.
LMB REPLIED
Thank you, David — we’re delighted to hear you had such a positive experience. We're glad the new gas boiler installation and overhaul of your…
L
Lee Major
July 2026
★★★★★
I can’t recommend Lloyd highly enough. From the initial Contact right through to completion of the job , his customer service was outstanding. Lloyd arrived exactly on time, was polite , friendly and professional throughout. The quality of his workmanship was excellent and he clearly takes great…
LMB REPLIED
Thank you so much, Lee, for your fantastic review and for recommending Lloyd. We’re delighted he arrived on time, was professional and friendly, and…
D
Dafydd Pugh
July 2026
★★★★★
Excellent. Lloyd provided an excellent service - good communication, timely arrival, left the work area clean and did the work efficiently
LMB REPLIED
Thank you Dafydd
N
Nigel Walters
July 2026
★★★★★
LMB responded the same day to repair a gas problem I had. Other companies I contacted were unhelpful, and most of them actually declined the work. LMB were positive & engaging from the start, fixed the problem and charged a fair price. Highly recommended, ask for Lloyd.
LMB REPLIED
Appreciate the feedback Nigel, pleasure to do work for.
S
Scott Rivers
July 2026
★★★★★
LMB plumbing & Heating have been fantastic since first conversation / quote to boiler install. From boiler install we had him come back to fit our shower room and the standard and service is second to none. If I could give more stars I would. Class from the lads at LMB plumbing & Heating
LMB REPLIED
Thankyou Scott, pleasure fitting the boiler and heating system for you!
S
Samantha
July 2026
★★★★★
I have had these gentlemen come to my property on two separate occasions. Very prompt, very polite and got the job done. I even contacted them late on Sunday evening and they politely arranged for a next day appointment, came and solved the problem. Will always use and recommend!
LMB REPLIED
Thank you so much for your wonderful review, Samantha. We're thrilled our team was prompt, polite, and able to resolve your issue quickly on short…
C
Craig Williams
July 2026
★★★★★
Lloyd recently fitted our new boiler. It has been fitted to a very high standard and he took care of the house when working. Polite and punctual.
LMB REPLIED
Thank you, Craig, for the excellent review. We're delighted Lloyd fitted your new boiler to such a high standard and took good care of your home. We…
R
Rachel 01
June 2026
★★★★★
Lloyd came out and quoted a job for us, to change our bath, sink, & toilet. He has been brilliant from start to finish I’m so glad my mum recommended him. He was incredibly professional and nothing was too much trouble. Will most certainly have him back to do future work and will 100% recommend him…
LMB REPLIED
Thank you so much, Rachel, for the wonderful review and for recommending us to your mum. I’m delighted the bathroom, sink, and toilet work met your…
D
David Rees
August 2026
★★★★★
An outstanding Gas Engineer and a fine individual. I cannot recommend LMB Plumbing & Heating highly enough. He installed a new Gas Boiler and overhauled our 25 year old Central Heating system for a good price.
LMB REPLIED
Thank you, David — we’re delighted to hear you had such a positive experience. We're glad the new gas boiler installation and overhaul of your…
L
Lee Major
July 2026
★★★★★
I can’t recommend Lloyd highly enough. From the initial Contact right through to completion of the job , his customer service was outstanding. Lloyd arrived exactly on time, was polite , friendly and professional throughout. The quality of his workmanship was excellent and he clearly takes great…
LMB REPLIED
Thank you so much, Lee, for your fantastic review and for recommending Lloyd. We’re delighted he arrived on time, was professional and friendly, and…
D
Dafydd Pugh
July 2026
★★★★★
Excellent. Lloyd provided an excellent service - good communication, timely arrival, left the work area clean and did the work efficiently
LMB REPLIED
Thank you Dafydd
N
Nigel Walters
July 2026
★★★★★
LMB responded the same day to repair a gas problem I had. Other companies I contacted were unhelpful, and most of them actually declined the work. LMB were positive & engaging from the start, fixed the problem and charged a fair price. Highly recommended, ask for Lloyd.
LMB REPLIED
Appreciate the feedback Nigel, pleasure to do work for.
S
Scott Rivers
July 2026
★★★★★
LMB plumbing & Heating have been fantastic since first conversation / quote to boiler install. From boiler install we had him come back to fit our shower room and the standard and service is second to none. If I could give more stars I would. Class from the lads at LMB plumbing & Heating
LMB REPLIED
Thankyou Scott, pleasure fitting the boiler and heating system for you!
S
Samantha
July 2026
★★★★★
I have had these gentlemen come to my property on two separate occasions. Very prompt, very polite and got the job done. I even contacted them late on Sunday evening and they politely arranged for a next day appointment, came and solved the problem. Will always use and recommend!
LMB REPLIED
Thank you so much for your wonderful review, Samantha. We're thrilled our team was prompt, polite, and able to resolve your issue quickly on short…
C
Craig Williams
July 2026
★★★★★
Lloyd recently fitted our new boiler. It has been fitted to a very high standard and he took care of the house when working. Polite and punctual.
LMB REPLIED
Thank you, Craig, for the excellent review. We're delighted Lloyd fitted your new boiler to such a high standard and took good care of your home. We…
R
Rachel 01
June 2026
★★★★★
Lloyd came out and quoted a job for us, to change our bath, sink, & toilet. He has been brilliant from start to finish I’m so glad my mum recommended him. He was incredibly professional and nothing was too much trouble. Will most certainly have him back to do future work and will 100% recommend him…
LMB REPLIED
Thank you so much, Rachel, for the wonderful review and for recommending us to your mum. I’m delighted the bathroom, sink, and toilet work met your…
ADVICE

Thirty guides,written by our team

Boilers, radiators, gas certificates, and what the jobs actually cost.

ADVICE

Thirty guides,written by our team

Boilers, radiators, gas certificates, and what the jobs actually cost.

ADVICE

Thirty guides,written by our team

Boilers, radiators, gas certificates, and what the jobs actually cost.

LMB Plumbing & Heating

Gas Safe registered plumbing and heating across Bridgend, the Vale and Cardiff. Rated 5.0 from 213 Google reviews.

Tell us what needs sorting

© 2026 LMB Plumbing & Heating Limited. Made by BetterWays

LMB Plumbing & Heating

Gas Safe registered plumbing and heating across Bridgend, the Vale and Cardiff. Rated 5.0 from 213 Google reviews.

Tell us what needs sorting

© 2026 LMB Plumbing & Heating Limited. Made by BetterWays

LMB Plumbing & Heating

Gas Safe registered plumbing and heating across Bridgend, the Vale and Cardiff. Rated 5.0 from 213 Google reviews.

Tell us what needs sorting

© 2026 LMB Plumbing & Heating Limited. Made by BetterWays