First, make it safe. If water is escaping, turn off the stopcock, usually under the kitchen sink, and open the cold taps to drain the pressure down. If you can smell gas, do not touch switches, open the windows and call the National Gas Emergency line free on 0800 111 999 before anything else. That line is staffed around the clock and making the property safe is their job.
Then call Lloyd
Once the immediate danger is handled, call LMB on 07712 646488. Lloyd is a Gas Safe registered engineer based in Pencoed, minutes from Bridgend. He answers his own phone during working hours, and he will tell you straight whether he can get to you and when, based on the real diary, not a script. Customers regularly mention in reviews that he has fitted urgent jobs in at short notice where the schedule allowed.
What you will not get is a call centre promise of an engineer in an invented number of minutes. Local and honest beats scripted and vague when there is water coming through a ceiling.
What counts as urgent
Burst or leaking pipes you cannot isolate, a boiler breakdown with no heating or hot water, a leaking cylinder or radiator, and faults that are getting worse by the hour. If it is not urgent, the normal booking route will get you a better slot: use the contact details below or get a fixed boiler price online.
